This is an internal tax paid to allow acceptance of wire transfers NO-SHOW POLICY FOR LIVE SESSION & PHONE SUPPORT: While we understand emergencies occur, companies with two no-shows will be blocked from scheduling live sessions until a one time fee is paid to activate session call scheduling.Īdmin tax for payment via wire transfer - this does NOT cover wire transfer fees that are charged by your bank or banks they use to send payment via wire. Contact for more informationĬustom development for new styles or custom exports from Crate Pro 6. Licenses may not be transferred to another company. (company name, VAT and/or postal codes will not be changed). For purposes of forms within Crate Pro you may change your address in Preferences > Company tab.
Primary contact name change on Activation Key file. Live session 30 minute Phone support for active and deprecated releases only. Contact session 60 minute Online Training or Configuration Sessions and/or Phone Support for active versions and deprecated releases. Lost or Forgotten Admin User Name or Password recovery for Crate Pro 6. Updated FileMaker Certificate: If FileMaker changes the certificate file - a new one is provided free Replacement FileMaker Certificate: FileMaker 18/19 ONLY Server and Advanced use same certificate Specify FileMaker Pro client or FileMaker Server. Replacement FileMaker license key: FileMaker 16 ONLY. If required for companies without maintenance, it will be a temporary file valid for 2 weeks only. Replacement Crate Pro 6 Activation file (No end-of-life releases). Must provide your FileMaker version and/or Crate Pro 6 release number (NO end-of-life releases) Replacement software download: Cost based on each item.
Migration services: Online session update with data migration session from release 180730 to current (does not include replacement software or license replacement) Online session from releases 171215 to 180730 ONLY (does not include replacement software or license replacement) You must have your software files, license keys for FileMaker, current activation file for Crate Pro) Ticket Support for Deprecated Releases (see above for applicable versions)Īccess to Manual, Solution Articles, Videos and Support Documentation on websiteįirst time installation session support. Ticket Support for Active Releases(see above for applicable versions). New Features to Main File (Custom Add-on modules may be available at a future date for a fee.)Īccess to SketchUp 3D CAD images for all crate style templates
End of life not eligible for upgrade support. Free live upgrade support: Requires that you are upgrading from an active version to an active version no more than 2 releases or versions behind.You may request a short video created to explain visually a process or configuration question.
Ability to book unlimited scheduled phone support.Ability to book unlimited online support sessions.
Free full releases of Crate Pro software.Free Crate Pro 6 updates with new feature and fixes:.The primary contact can request a portal account created simply by sending your full name and email address to Active Maintenance Benefits: All support requests require that the requester have a free support portal account.